Terms of Purchase

General Information

By placing an order on our website, you agree to our terms of purchase. These terms may be updated from time to time, so we recommend reviewing them regularly.

Orders

Order Confirmation
Once you place an order, you will receive a confirmation email. Please ensure that all information is correct.

Changes to Orders
If you need to make changes to your order, please contact us immediately. We cannot guarantee that changes can be made once the order has been processed.

Prices and Payment

Prices
All prices are listed in Swedish Krona (SEK) and include VAT unless otherwise stated.

Payment Methods
We accept the following payment methods:

• Credit cards (Visa, MasterCard, Maestro, American Express)

• Apple Pay

• Klarna

Payment Security
We use secure payment solutions to protect your payment information.

Shipping

Delivery Time
Delivery times vary depending on the product and destination. Normally, delivery takes 5–8 business days, but in some cases it may take up to 30 days.

Shipping Costs
We always offer free shipping.

Products
Products are shipped from our supplier in China via a third-party logistics partner.

Tracking
Once your order has been shipped, you will receive a tracking number by email so you can follow the delivery.

Right of Withdrawal and Returns

Right of Withdrawal
You have the right to cancel your purchase within 30 days after receiving the product. Contact us to start the return process.

Returns
The product must be unused and returned in its original packaging. Return shipping costs are covered by the customer unless the product is defective or incorrect.

Refunds
Once we receive and inspect your return, we will process the refund within 14 days.

Complaints

If you receive a defective or damaged product, please contact us immediately with your order number and a description of the issue. We will review the complaint and offer a solution, such as a replacement or refund.

Privacy and Security

We respect your privacy and process all personal data in accordance with applicable data protection laws. For more information, please read our privacy policy.

Customer Service

If you have questions about your order or our terms of purchase, please contact our customer support:

Email: contact@veltrivo.shop

Thank you for shopping with us. We strive to provide a great shopping experience and are always here to help.